Frequently Asked Questions
Everything you need to know about your Neakasa shopping experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping may take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
Neakasa is committed to ethical fashion. We prioritize working with suppliers who use organic cotton, recycled polyester, and eco-friendly dyes whenever possible.